Returns & Refunds

Our 30-Day Guarantee

We want you to be happy with your Northline Essentials purchase. If your item arrives damaged, defective, or is the wrong item, we will make it right.

Quick Summary of Our Policy:

Return Window: You have 30 days from delivery to request a return.

Condition: Items must be unworn, unused, with tags, and in original packaging.

Return Shipping: Customers are responsible for return shipping costs (unless the item arrived damaged).

Restocking Fee: A 20% fee applies to non-defective returns (e.g., changed mind).

How to Start a Return:

1. Email us at jordanhayeshopify@outlook.com with your Order # and a photo of the issue.

2. We will review your request and send you the return address.

3. Ship the item back to us.

4. Once received and inspected, we will issue your refund within 10 business days.

For the full legal details, please read our official [Refund Policy].